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Job Summary
Job Title
Customer Service Advisor – 12 Months Fixed Term – Full time X2
Location
South Shields, UK
Salary
Starting salary: £25,119
Closing Date
16 April 2024
Advert - CSA 2xFT -March 24
JD - Customer Services Advisor
PS - Customer Services Advisor
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About the Job
Post Title: Customer Service Advisor – 12 Months Fixed Term – Full time X2
Location: Hybrid Homeworking/South Shields Town Hall
Salary: Band 4 - £25,119 to £25,979
Closing Date: Monday 15th April 2024
The Company
A bit about us...
South Tyneside Homes is a business that people want to work for and with, so having a culture where people can thrive and enjoy work is important to both our vision and how we approach each day.
Our agile and flexible working environment means that we can support you to get the right work/life balance so you can get on with your job and deliver great results for our customers.
At South Tyneside Homes we manage, maintain and improve 17,000 council homes and estates on behalf of South Tyneside Council.
Staff are central to what we do and the services we provide. One of our company’s strategic objectives is to be an “employer of choice, efficient and well-governed” and we aim to have a motivated, well-trained and diverse workforce to help us meet the needs of the business both now and in the future.
South Tyneside Council has commissioned an independent review of the housing and wider services that are currently carried out by South Tyneside Homes and could result in changes to the ways in which these services are delivered.
If you are passionate and feel you can make a positive and lasting impact in South Tyneside, then please read on…
We’re currently looking for two Customer Service Advisors to join our Customer Service Team team on a full-time, 12 month fixed term contract and help us deliver exciting new changes across our organisation.
What’s in it for you
We offer a starting salary of £25,119 per annum for a 37-hour week, 25 days of annual leave (rising to 30 days after 5 years’ service) plus Bank Holidays
We also work flexibly, so you will also benefit from being able to work from both home and the office if you want. We offer flexi-time, meaning you will also have the opportunity to take a further 12 flexi days per year depending on the requirements and demands of the role.
But that’s not all. We also offer...
- A Local Government Pension Scheme, where you contribute 5.8% and we will also contribute 12.6%
- Fantastic opportunities to support your health and wellbeing, including a range of activities through the year, dedicated health advocates, mental health first aiders, Occupational Health Service and a free onsite staff Gym.
- Opportunities for you to have your say on how we develop services, including via Staff Forum and engagement sessions with our Executive Leadership Team.
- Access to affordable leasing options for cars and electronics.
- Reduced cost public transport tickets for travel across Tyne and Wear.
- Modern offices, all the equipment you’ll need to do your job and a great bunch of colleagues.
And, if that wasn’t enough...
- Our comprehensive induction will ensure we get you on board quickly, you fully understand how the organisation works, you are introduced to your key contacts and have all the support you need to ensure you are successful in your new role.
- Reduced cost public transport tickets for travel around Tyne and Wear.
A bit about what you will get up to…
We are looking for people to join our flexible team who are enthusiastic and passionate with experience of working in a fast-paced environment and with the drive to deliver outstanding results.
The position offers full contact centre training with our experienced staff. You’ll learn how to handle a variety of call types, including raising and following up on repairs, rent payments and repayment agreements as well as advising on housing applications, homelessness and more. The key aim of the team is resolving our customers’ requests at the first point of contact and providing a consistently high-quality service to our customers.
The team have taken on a hybrid working approach since the pandemic, and the successful candidates will be supported to work from the comfort of their own home as well as our offices at South Shields Town Hall.
There will be occasional opportunities for overtime, as well as the chance to cover alternative shifts, covering anywhere from 8am until 6:30pm, dependent upon business needs.
Every call counts and we pride ourselves on the quality of our service. Applicants must be passionate about helping people and committed to delivering consistently excellent customer service. You should be motivated and driven, with a positive can-do attitude and enjoy the challenge of meeting or exceeding personal objectives and performance targets.
If you think this all sounds good, then here is what we need from you…
We’re looking for Customer Service professionals who have contact centre experience and are excited to work in our dynamic Housing Service Centre. You will work with a friendly and vibrant, highly motivated team that excels in delivering first-class service. You will provide, both individually and as part of a team, an excellent customer focussed delivery, offering a wide and varied range of services and resolving enquiries at the first point of contact for our internal and external customers.
Candidates must be prepared to handle a high volume of calls and LiveChats whilst providing a quality service and have an aptitude for problem-solving. You should have excellent listening skills, a professional and friendly manner and great IT skills.
If you are interested by what you have read and meet our criteria, we would love to hear from you. Please click “Apply Now” to submit your application via our recruitment portal, providing a CV and supporting statement outlining how you meet the criteria outlined in the attached Person Specification. Please ensure that you anonymise your CV and supporting statement.
This is a fantastic opportunity for anyone who is dedicated to working in a contact centre environment and has an interest in social housing. We want the right person for the job, someone who has built their career on delivering excellent customer service.
If you would like to know any more, we will be pleased to answer any of your questions on 0191 426 8302 or email Lynsey.Robertson@southtynesidehomes.org.uk
Closing date: Monday 15th April 2024. BT Typetalkers welcome.
Interviews are scheduled to be held week beginning TBC.
Please do not hesitate to contact us if you have any specific requirements during the application process.
South Tyneside Homes are an equal opportunities employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Should you need to apply using an alternative method please contact jobs@southtynesidehomes.org.uk.
Location: Hybrid Homeworking/South Shields Town Hall
Salary: Band 4 - £25,119 to £25,979
Closing Date: Monday 15th April 2024
The Company
A bit about us...
South Tyneside Homes is a business that people want to work for and with, so having a culture where people can thrive and enjoy work is important to both our vision and how we approach each day.
Our agile and flexible working environment means that we can support you to get the right work/life balance so you can get on with your job and deliver great results for our customers.
At South Tyneside Homes we manage, maintain and improve 17,000 council homes and estates on behalf of South Tyneside Council.
Staff are central to what we do and the services we provide. One of our company’s strategic objectives is to be an “employer of choice, efficient and well-governed” and we aim to have a motivated, well-trained and diverse workforce to help us meet the needs of the business both now and in the future.
South Tyneside Council has commissioned an independent review of the housing and wider services that are currently carried out by South Tyneside Homes and could result in changes to the ways in which these services are delivered.
If you are passionate and feel you can make a positive and lasting impact in South Tyneside, then please read on…
We’re currently looking for two Customer Service Advisors to join our Customer Service Team team on a full-time, 12 month fixed term contract and help us deliver exciting new changes across our organisation.
What’s in it for you
We offer a starting salary of £25,119 per annum for a 37-hour week, 25 days of annual leave (rising to 30 days after 5 years’ service) plus Bank Holidays
We also work flexibly, so you will also benefit from being able to work from both home and the office if you want. We offer flexi-time, meaning you will also have the opportunity to take a further 12 flexi days per year depending on the requirements and demands of the role.
But that’s not all. We also offer...
- A Local Government Pension Scheme, where you contribute 5.8% and we will also contribute 12.6%
- Fantastic opportunities to support your health and wellbeing, including a range of activities through the year, dedicated health advocates, mental health first aiders, Occupational Health Service and a free onsite staff Gym.
- Opportunities for you to have your say on how we develop services, including via Staff Forum and engagement sessions with our Executive Leadership Team.
- Access to affordable leasing options for cars and electronics.
- Reduced cost public transport tickets for travel across Tyne and Wear.
- Modern offices, all the equipment you’ll need to do your job and a great bunch of colleagues.
And, if that wasn’t enough...
- Our comprehensive induction will ensure we get you on board quickly, you fully understand how the organisation works, you are introduced to your key contacts and have all the support you need to ensure you are successful in your new role.
- Reduced cost public transport tickets for travel around Tyne and Wear.
A bit about what you will get up to…
We are looking for people to join our flexible team who are enthusiastic and passionate with experience of working in a fast-paced environment and with the drive to deliver outstanding results.
The position offers full contact centre training with our experienced staff. You’ll learn how to handle a variety of call types, including raising and following up on repairs, rent payments and repayment agreements as well as advising on housing applications, homelessness and more. The key aim of the team is resolving our customers’ requests at the first point of contact and providing a consistently high-quality service to our customers.
The team have taken on a hybrid working approach since the pandemic, and the successful candidates will be supported to work from the comfort of their own home as well as our offices at South Shields Town Hall.
There will be occasional opportunities for overtime, as well as the chance to cover alternative shifts, covering anywhere from 8am until 6:30pm, dependent upon business needs.
Every call counts and we pride ourselves on the quality of our service. Applicants must be passionate about helping people and committed to delivering consistently excellent customer service. You should be motivated and driven, with a positive can-do attitude and enjoy the challenge of meeting or exceeding personal objectives and performance targets.
If you think this all sounds good, then here is what we need from you…
We’re looking for Customer Service professionals who have contact centre experience and are excited to work in our dynamic Housing Service Centre. You will work with a friendly and vibrant, highly motivated team that excels in delivering first-class service. You will provide, both individually and as part of a team, an excellent customer focussed delivery, offering a wide and varied range of services and resolving enquiries at the first point of contact for our internal and external customers.
Candidates must be prepared to handle a high volume of calls and LiveChats whilst providing a quality service and have an aptitude for problem-solving. You should have excellent listening skills, a professional and friendly manner and great IT skills.
If you are interested by what you have read and meet our criteria, we would love to hear from you. Please click “Apply Now” to submit your application via our recruitment portal, providing a CV and supporting statement outlining how you meet the criteria outlined in the attached Person Specification. Please ensure that you anonymise your CV and supporting statement.
This is a fantastic opportunity for anyone who is dedicated to working in a contact centre environment and has an interest in social housing. We want the right person for the job, someone who has built their career on delivering excellent customer service.
If you would like to know any more, we will be pleased to answer any of your questions on 0191 426 8302 or email Lynsey.Robertson@southtynesidehomes.org.uk
Closing date: Monday 15th April 2024. BT Typetalkers welcome.
Interviews are scheduled to be held week beginning TBC.
Please do not hesitate to contact us if you have any specific requirements during the application process.
South Tyneside Homes are an equal opportunities employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Should you need to apply using an alternative method please contact jobs@southtynesidehomes.org.uk.
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